How do I add customizations and recommendations to a product?

Choose the right option type for your needs:

Add-ons:
Extras the guest can add to a specific product for an additional price.

Removables:
Ingredients the guest can ask to leave out.

Customizations:
Same as Add ons, but are reusable across products and have more flexibility. Can be built from scratch or based on existing products.

Recommendations:
Reusable groups of existing menu products suggested to the guest.

Add-ons

Use Add-ons on a product if no other products should have the same options. If you have other products that will use the same options, use Customizations instead.

1. Go to Admin -> Menu -> Open the product you want to edit
2. Scroll down to Add-ons
3. Add options with a name and price
4. Save the product

This image shows how it looks when editing (left) and when ordering (right).

Removables

Removables are ingredients the guest can ask to leave out, such as onions or dressing. Like add-ons, they are configured directly on the product and are not reusable.

1. Go to Admin -> Menu -> Open the product you want to edit
2. Scroll down to Removable ingredients
3. Add each ingredient the guest should be able to remove
4. Save the product

This image shows how it looks when editing (left) and when ordering (right).

Customization groups

Let guests add extra ingredients or select between different options. You create the group once and can reuse it across multiple products.

Create the group

1. Go to Admin → Menu → Option groups
2. Click Add new customization group
3. Give the group an internal name and the question that appears when ordering
4. Select the type that fits your use case:
   • Multiple options — guests can select one or more extras to add to the product, similar to add-ons
     
   • Only one option — guests can only choose one of the options presented, useful for choices like sauce or cooking level
     
   • Multiple options multiple times — guests can select several of each option presented, for example number of glasses to a wine bottle product, number of chopsticks etc..
     
5. Choose if this should be required or not, and if there should be a minimum and/or maximum number of selections required from the guest
6. Add your options, either by entering a name and price, or by searching for existing products
7. Save

Add the customization group to a product

Customization groups can only be added to products from the product list page.

1. Go to Admin → Menu → Product List
2. Select all the products that should have the customization
3. Click Edit Selected -> Add option groups
4. Search for and select the group
5. Save

Recommendation groups

Suggest existing menu products to the guest alongside an item — for example, a drink or side dish with a main course.

Unlike customizations, recommended products are ordered as separate items and follow their own print setting. This means a recommended drink will print at the bar, not the kitchen.

Create the group

1. Go to Admin → Menu → Option groups
2. Click Add new recommendation group
3. Name the group as you want it to appear when ordering
4. Add the existing products you want to recommend
5. Save the group

This image shows how it looks when editing (left) and when ordering (right).

Add the recommendation group to a product

Follow the same steps as for adding a customization group.

How does the printed tickets look?

Customization options print on the same ticket as the main item. If you want an option to print separately — for example drinks at the bar — use a Recommendation group.

Here is a guide to how the printed tickets look.