We have gathered the different scenarios and solutions if you experience downtime on one of our/third party services
| Scenario | Solution | Step-by-step guide |
| Favrit not working, and you cannot take payments. | Use Standalone terminals |
1. Navigate out of the Favrit Admin app. 2. Enter the Transactions (Transaksjoner) app. 2. Tap New transactions (Ny trasaksjon) and type in the passcode. (If you have forgotten the passcode, please call support) 3. Tap Payment (Betaling) , and type the amount you want to charge. |
|
Adyen is down and you cannot take payment. |
Use Standalone terminals or use external payment methods. |
1. Navigate out of the Favrit Admin app and click the Transactions app. 2. Tap New transactions and type in the passcode. 3. Tap Payment, and type the amount you want to charge. _____________________________ If you cannot use the standalone terminals we recommend to use any external payment options you have available. |
| Your terminals are unable to connect to WiFi, or your WiFi is down. | Use 4G |
Both our terminals, S1F2 and F1, have SIM cards included and will automatically connect to the 4G network. Note: If the F1 terminals do not have a SIM card included, you can either purchase SIM cards from us or from your preferred mobile network provider. |
Standalone terminal guide
Please note that using a standalone terminal will impact your reports, as transactions will not be recorded.
Since card verification with the issuer is not performed, there is an increased risk of fraud. Additionally, your daily settlement must be processed manually, so be sure to print merchant transaction copies for your records, and ensure that you fill in the Z-report according to authority regulations. If you're unsure how to set up a Z-report, please reconcile with your accountant.
Before activating a standalone terminal, we kindly encourage you to read our disclaimer carefully and ensure you understand the full impact.
S1F2 terminals (Adyen)
1. Exit the Favrit app by clicking the home icon.
Home icon (sirkle) is located at the bottom of the screen
2. Open the Transactions (Transaksjoner) app.
3. Tap New transactions (Ny transaksjon) and enter your passcode.
If you have forgotten the passcode, please call support
4. Tap Payment (Betaling), and enter the amount you want to charge.
If the payment is declined there might a limitation on the card imposed by the card issuer.
Favrit F1 terminals (Softpay)
1. Exit the Favrit ePOS app by clicking the home icon.
Home icon (circle) is located at the bottom of the screen
2. Open the Softpay app. You'll find this app in the app overview.
3. Open the navigation menu in the upper left corner and tap Payment.
4. Enter the amount you want to charge.
If the Payment tab says "To start a payment, please use your POS application", please contact Favrit Support.
Disclaimer Regarding Standalone Payment Terminals and Website Downtime
By using standalone payment terminals, you acknowledge and agree that any payments processed through these terminals will not be automatically registered in our system or reflected in your reports. This means that transaction data, including sales and order information, will not be captured, stored, or accessible through our standard reporting tools.
Furthermore, please be aware that cards processed through standalone terminals will not be verified with the card issuer at the time of the transaction. As a result, there may be an increased risk of errors, including but not limited to incorrect transaction amounts, duplicate charges, or the acceptance of fraudulent cards. We strongly advise users to take appropriate measures to verify cardholder information independently and to be vigilant against potential fraud.
We also want to inform you that Favrit accepts no responsibility or liability for any losses, errors, or fraudulent activities that may occur as a result of using standalone terminals. This includes, but is not limited to, financial losses, discrepancies in sales reporting, chargebacks, or any other issues related to the processing of payments outside of our integrated systems.
Additionally, in the event of any downtime or technical issues with our website, we will make reasonable efforts to restore services as quickly as possible. However, Favrit will not be liable for any losses, including but not limited to lost sales, business interruption, or reputational damage, arising from such downtime.
By proceeding with the use of standalone terminals and our website, you agree to fully assume all risks associated with these activities and to hold Favrit harmless from any claims, damages, or liabilities that may arise.