Getting started with your F1 terminal
The F1 is a handheld POS terminal with a built-in printer and touchscreen. It runs the Favrit app and supports Softpay as the payment provider.
Set up
Getting started with your F1 terminal
- Power on the terminal by pressing and holding the power button
- Log in with your user ID
- Choose how you want to use the terminal:
- As a POS + payment terminal — tap Open POS on the home screen to launch the full Favrit POS directly on the terminal
- As a payment terminal only — if you use an iPad as your POS, the terminal is ready to go as-is. No further setup needed.
Tip
How to enable or disable tip
- From the home screen, tap the Settings icon (gear icon, top right corner)
- Select Payment Providers
- Select Softpay
- Toggle Ask for tip on or off
When enabled, customers will be prompted to add a tip during the payment flow.
SIM-card
How to replace the SIM card
The F1 terminal uses a nano SIM card located under the back cover.
- Power off the terminal
- Remove the back cover by sliding it off
- Locate the SIM card slot — the existing SIM card is in the upper slot (slot 1)
- Slide out the existing SIM card
- Insert the new SIM card with the gold contacts facing down
- Replace the back cover
- Power on the terminal
Note: Do not remove the SIM card while the terminal is powered on.
Troubleshoot
Terminal not responding / frozen
- Press and hold the power button for 10 seconds to force a restart
- If the screen is unresponsive but the terminal appears to be on, remove the cover on the back. To the left of the SIM card slot you will find a reset button — use a pen or SIM tool to press it. The terminal will now power off.
Maintenance and storage of F1 terminals
Proper care extends the lifespan of your terminals and reduces the need for support and replacements.
Cleaning
- Wipe down the screen and surface with a screen cleaner approximately once a week.
- Always wipe off any dirt or liquid before placing the terminal in storage or on charge.
- Keep the terminal away from liquids and greasy surfaces.
- Clean the charging port regularly. If dust has accumulated, use a can of compressed air to blow the port clean.
Charging
- Never yank out the charging cable — always remove it carefully.
- Always use the original charging equipment.
- Do not charge multiple terminals in a small enclosed space without ventilation — charging generates heat and can damage the terminals over time if airflow is restricted.
Storage
- Store terminals in a safe place where they cannot fall or be damaged.
- Make sure terminals are dry and clean before putting them into storage.
Temperature limits
| Category | Temperature range |
|---|---|
| Normal operation | -5°C to +45°C |
| Storage | -25°C to +60°C |
Note: Terminals can be stored in cold temperatures (down to -25°C), but must return to room temperature before being used. Operating below -5°C is not recommended.
Important for outdoor events and winter use
If terminals are used or stored outdoors over extended periods — for example, from early November through early January — be aware of the following:
- At temperatures below approximately -10°C, the motherboard and battery can freeze. This may cause the terminal to stop working or fail to power on.
- The battery is particularly vulnerable to cold and will lose capacity faster at low temperatures.
- Avoid leaving terminals in unheated sheds or vehicles overnight in freezing conditions.
- Always allow the terminal to warm up to room temperature before powering on or charging after exposure to cold.
Rule of thumb: Treat the terminals like a smartphone — they can handle brief exposure to cold, but not prolonged time below freezing.