How to read the orders with customisations on printed tickets/bongs

Guests often want to customise their order. For example extra fries, gluten free etc. This is how the order will appear on the printed tickets.

An order is represented as [Quantity] x (Product). This indicates that the specified quantity encompasses all aspects of that product, including any add-ons, customizations, recommendations, and removable items. Here are a few illustrative examples, with the most complex at the bottom.

1 x Burger with extra fries

Starting simple. A guest wants burger with fries and orders through QR.

This order will be displayed as:

2 x Burgers with extra fries

Starting like above, but when in the cart, quantity of the product is increased to 2. So this order has two burgers that should have fries.

Same in ePOS.

This order will be displayed as:

1 x Burger with extra fries, 1 x Burger

Guests can only add one product at a time from the menu. They add the first burger with extra fries. Then they add one more, and don't select any extras.

In ePOS, it is possible to add more than one product at a time. The quantity option that appear at the bottom of the popup will define how many products to add with the customisations you define.

If you want to add one burger with extra fries and one without, you have to add those two separately. 

These two orders will be displayed as:

1 x Burger with 2 fries

In Menu builder, there is a setting for letting guests add an option multiple times. For example, a guest can order 1 burger with 2 fries.

This order will be displayed as:

2 x Burgers with 2 fries

If the guest follow the same steps as above, but increase the quantity to 2 in the cart, this mean they want both burgers with 2 fries.

The printed ticket will look the same if they go back to the menu and add the same type of burger with 2 fries (similar order lines will be merged in the cart, with increased quantity).

If you are unsure, always ask the guest!

In ePOS, the same will be achieved if you change the quantity in the popup to 2, while the extra fries is also set to 2.

Remember to add products with different customisations separately. The quantity you select will multiply everything you define in the setup.

This means a total of 4 extra fries and will be displayed as: