--- title: How to read the orders with customisations on printed tickets/bongs description: Guests often want to customise their order. For example extra fries, gluten free etc. This is how the order will appear on the printed tickets. --- [Skip to content](https://support.favrit.com/how-to-read-orders#main-content) - [English](https://support.favrit.com/how-to-read-orders) - [Norwegian Bokmål](https://support.favrit.com/nb/how-to-read-orders) English Show submenu for translations [![Favrit logo](https://support.favrit.com/hs-fs/hubfs/Favrit_Logo_Positive_RGB-Aug-01-2022-01-35-58-31-PM.png?height=40&name=Favrit_Logo_Positive_RGB-Aug-01-2022-01-35-58-31-PM.png)](https://support.favrit.com?hsLang=en) Open main navigation Close main navigation - - [English](https://support.favrit.com/how-to-read-orders) - [Norwegian Bokmål](https://support.favrit.com/nb/how-to-read-orders) English Show submenu for translations - [Contact Favrit Support](https://support.ordr.no/contact-ordr#) [Contact Favrit Support](https://support.ordr.no/contact-ordr#) Favrit Support - There are no suggestions because the search field is empty. 1. [Support](https://support.favrit.com/?hsLang=en) 2. [Orders and payments](https://support.favrit.com/orders-and-payments?hsLang=en) September 18, 2026 # How to read the orders with customisations on printed tickets/bongs ## Guests often want to customise their order. For example extra fries, gluten free etc. This is how the order will appear on the printed tickets. An order is represented as \[Quantity\] x (Product). This indicates that the specified quantity encompasses all aspects of that product, including any add-ons, customizations, recommendations, and removable items. Here are a few illustrative examples, with the most complex at the bottom. ### 1 x Burger with extra fries Starting simple. A guest wants burger with fries and orders through QR. ![Adding 1 burger with fries](https://support.favrit.com/hs-fs/hubfs/1%20x%20burger%20med%20fries.jpg?width=670&height=174&name=1%20x%20burger%20med%20fries.jpg) This order will be displayed as: | 1 x | Burger | | --- | --- | |   | Extra fries | ### 2 x Burgers with extra fries Starting like above, but when in the cart, quantity of the product is increased to 2. So this order has two burgers that should have fries. ![Increasing quantity in the cart to 2](https://support.favrit.com/hs-fs/hubfs/2%20x%20Burger%20with%20extra%20fries.jpg?width=670&height=278&name=2%20x%20Burger%20with%20extra%20fries.jpg) Same in ePOS. ![2 x Burger with extra fries (epos)](https://support.favrit.com/hs-fs/hubfs/2%20x%20Burger%20with%20extra%20fries%20(epos).jpg?width=670&height=135&name=2%20x%20Burger%20with%20extra%20fries%20(epos).jpg) This order will be displayed as: | 2 x | Burger | | --- | --- | |   | Extra fries | ### 1 x Burger with extra fries, 1 x Burger Guests can only add one product at a time from the menu. They add the first burger with extra fries. Then they add one more, and don't select any extras. ![1 x Burger with extra fires, 1 Burger](https://support.favrit.com/hs-fs/hubfs/1%20x%20Burger%20with%20extra%20fires%2c%201%20Burger.jpg?width=670&height=153&name=1%20x%20Burger%20with%20extra%20fires%2c%201%20Burger.jpg) In ePOS, it *is*possible to add more than one product at a time. The quantity option that appear at the bottom of the popup will define how many products to add with the customisations you define. If you want to add one burger with extra fries and one without, you have to add those two separately.  ![1 x Burger with extra fries, 1 Burger (epos)](https://support.favrit.com/hs-fs/hubfs/1%20x%20Burger%20with%20extra%20fries%2c%201%20Burger%20(epos).jpg?width=670&height=100&name=1%20x%20Burger%20with%20extra%20fries%2c%201%20Burger%20(epos).jpg) These two orders will be displayed as: | 1 x | Burger | | --- | --- | |   | Extra fries | | 1 x | Burger | ### 1 x Burger with 2 fries In Menu builder, there is a setting for letting guests add an option multiple times. For example, a guest can order 1 burger with 2 fries. ![Menu builder settings](https://support.favrit.com/hs-fs/hubfs/Menu%20builder%20settings.jpg?width=279&height=226&name=Menu%20builder%20settings.jpg) ![1 x Burger with 2 fries](https://support.favrit.com/hs-fs/hubfs/1%20x%20Burger%20with%202%20fries.jpg?width=670&height=176&name=1%20x%20Burger%20with%202%20fries.jpg) This order will be displayed as: | 1 x | Burger | | --- | --- | |   | 2 x Extra fries | ### 2 x Burgers with 2 fries If the guest follow the same steps as above, but increase the quantity to 2 in the cart, this mean they want both burgers with 2 fries. The printed ticket will look the same if they go back to the menu and add the same type of burger with 2 fries (similar order lines will be merged in the cart, with increased quantity). If you are unsure, always ask the guest! ![2 x burgers with 2 fries](https://support.favrit.com/hs-fs/hubfs/2%20x%20burgers%20with%202%20fries.jpg?width=670&height=189&name=2%20x%20burgers%20with%202%20fries.jpg) In ePOS, the same will be achieved if you change the quantity in the popup to 2, while the extra fries is also set to 2. Remember to add products with different customisations separately. The quantity you select will multiply everything you define in the setup. ![2 x burgers with 2 fries (epos)](https://support.favrit.com/hs-fs/hubfs/2%20x%20burgers%20with%202%20fries%20(epos).jpg?width=670&height=154&name=2%20x%20burgers%20with%202%20fries%20(epos).jpg)  This means a total of 4 extra fries and will be displayed as: | 2 x | Burger | | --- | --- | |   | 2 x Extra fries |   - [Account and access](https://support.favrit.com/account-and-access?hsLang=en) - [Menu](https://support.favrit.com/menu?hsLang=en) - [Printers and cash drawers](https://support.favrit.com/printers-and-cash-drawers?hsLang=en) - [Payment terminals](https://support.favrit.com/payment-terminals?hsLang=en) - [Orders and payments](https://support.favrit.com/orders-and-payments?hsLang=en) - [Accounting and integrations](https://support.favrit.com/accounting-and-integrations?hsLang=en) - [Reports](https://support.favrit.com/reports?hsLang=en) - [QR codes and guest ordering](https://support.favrit.com/qr-codes-and-guest-ordering?hsLang=en) - [Billing and company account](https://support.favrit.com/billing-and-company-account?hsLang=en) - [Help for Guests](https://support.favrit.com/help-for-guests?hsLang=en) - [Developer](https://support.favrit.com/developer?hsLang=en#main-content) - [Rest API introduction](https://support.favrit.com/developer?hsLang=en#rest-api-introduction) - [Endpoints and models](https://support.favrit.com/developer?hsLang=en#endpoints-and-models) - [Contact and Company information](https://support.favrit.com/contact-and-company-information?hsLang=en) [![Scheme=Light Mode](https://support.favrit.com/hs-fs/hubfs/Scheme=Light%20Mode.png?width=86&height=24&name=Scheme=Light%20Mode.png "Scheme=Light Mode")](http://favrit.com) Favrit Support is available through phone and email support. 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