--- title: Order Info description: Learn how to view details, send a receipt or issue a refund. --- [Skip to content](https://support.favrit.com/order-info#main-content) English Show submenu for translations [![Favrit logo](https://support.favrit.com/hs-fs/hubfs/Favrit_Logo_Positive_RGB-Aug-01-2022-01-35-58-31-PM.png?height=40&name=Favrit_Logo_Positive_RGB-Aug-01-2022-01-35-58-31-PM.png)](https://support.favrit.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Favrit Support](https://support.ordr.no/contact-ordr#) [Contact Favrit Support](https://support.ordr.no/contact-ordr#) Favrit Support - There are no suggestions because the search field is empty. 1. [Support](https://support.favrit.com/?hsLang=en) 2. [Orders and payments](https://support.favrit.com/orders-and-payments?hsLang=en) October 3, 2021 # Order Info ## Learn how to view details, send a receipt or issue a refund. Click on![](https://support.favrit.com/hubfs/undefined-1.png) in [admin.favrit.com](https://admin.favrit.com) to get the following features. Choose an order or search for an order. Click the ![info button](https://support.favrit.com/hs-fs/hubfs/Skjermbilde%202021-10-03%20kl-%2018-17-55-png.png?width=38&name=Skjermbilde%202021-10-03%20kl-%2018-17-55-png.png) button. [Learn more about the orders overview](http://support.ordr.no/ordr). --- ### ![](https://support.favrit.com/hubfs/image-png-Oct-03-2021-07-37-42-92-PM.png)Full order details You can find the order reference, order number, date and time, payment status and full list of purchased items, with customizations, prices and totals. This also shows you which items are available for refunds/discard and which already are refunded or discarded. Red lines are refunded items. --- ### ![](https://support.favrit.com/hubfs/Skjermbilde%202021-10-03%20kl-%2021-39-02-png.png)Name, email, SMS confirmation and delivery point View the name (not full name for privacy reasons). Click EMAIL RECEIPT to send an email with the receipt to the guest. Click SEND CONFIRMATION to send a ready-SMS to the guest. See, or change, the delivery point (table number) if needed. --- ### Full refunds If you want to refund the entire order, click the red ![](https://support.favrit.com/hs-fs/hubfs/image-png-Oct-03-2021-07-41-13-36-PM.png?width=100&name=image-png-Oct-03-2021-07-41-13-36-PM.png) button. You are then asked to confirm: ![](https://support.favrit.com/hs-fs/hubfs/image-png-Oct-03-2021-07-41-31-56-PM.png?width=360&name=image-png-Oct-03-2021-07-41-31-56-PM.png) ### Partial refund If you want to parts of an order, click the light red ![](https://support.favrit.com/hs-fs/hubfs/Skjermbilde%202021-10-03%20kl-%2021-43-53-png.png?width=100&name=Skjermbilde%202021-10-03%20kl-%2021-43-53-png.png) button. This will present you with this screen, where you can choose which items and how many you want to refund. ![](https://support.favrit.com/hs-fs/hubfs/image-png-Oct-03-2021-07-45-10-93-PM.png?width=400&name=image-png-Oct-03-2021-07-45-10-93-PM.png) If you have more specific refund needs than this, you need to contact [Favrit Support](http://support.ordr.no/contact-ordr). #### After you issue a refund Refunds are noted on [your reports](http://support.ordr.no/reports-overview). After the refund has been processed, guest will receive an SMS with the following information: > You have gotten a refund from (name of location). 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