The Payout Report shows the days on which turnover is generated and the days on which that turnover is paid out.
Customer using F1 terminals please log in to Elavon Connect to retrieve your payout reports.
https://www.elavonconnect.com
What the Report Includes and Excludes
At the top, you'll see the location ID and location name.
The report then lists the following in chronological order:
- Settlement periods (matching those in the Settlement Report) along with their gross turnover, paid fees, and currency. These details contribute to the rolling balance."
- payouts, including the amount paid, payout initiation date, estimated arrival date, and the IBAN number to which the payout was sent. These amounts are deducted from the rolling balance.
The rolling balance helps you track the amount of money Adyen held in your virtual account each day.
Downloading the Payout Report
When selecting dates in the payout report, you are choosing payout dates, not settlement days.
You can download the report in either Excel or PDF format.
Differences between Settlement Reports and Payout Reports
A settlement period on the Favrit platform spans from 06:00 to 06:00 the following day to include sales made past midnight. The settlement report for that period will show the net revenue that are due to be paid out.
The payout amount is typically disbursed as indicated in the settlement report, except in the following cases:
- Settlements for Wednesday 06:00 - 23:59 is one payout, Thursday 00:00 - 05:59 is one payout.
- Weekends, covering the period from Friday 06:00 to Monday 06:00, are consolidated into a single payout.
- Grouping of payouts might also occur on bank holidays.
- Some payments close to midnight might not be included in the payout for that day.
- Discrepancies related to rounding might occur.
- Delays between payment card issuer and transfer to Adyen.
- If refunds and/or chargebacks has occurred.
If you find any other difference that can't be explained by the above, please let us know by emailing support@favrit.com.
All times in Central European Time (CET).
Date of payouts
Norway, Denmark, United Kingdom: Payouts are usually generated three business days after the sale, except for weekends. Transfer rates between banks differ, but we try to estimate the day in the report.
Sweden: Two payouts per week, one Tuesday for settlements Thursday through Sunday, one Friday including settlements Monday through Wednesday.
Creditors
Currently the payout report is displaying the following creditors:
- Adyen - for all locations in Denmark and United Kingdom, and for all locations in Norway after October/November 2021.
- Favrit - for all locations in Sweden, and for all locations in Norway before October/November 2021.
The following creditors will not be displayed:
- Bill on Room payments, registered directly in your hotel's cashier system and capture when guests check out.
- Mobile Card Terminal, captured with your own payment terminal when using waiter.favrit.com.
Important notice!
Some customers might experience a discrepancy in their payout reports. The issue can be discovered as no payout for an individual day or days. However the actual payout has been done, so the error is related only to the report.