--- title: Setting up your Nets terminal description: Set up Nets terminals --- [Skip to content](https://support.favrit.com/setting-up-your-nets-terminal-2#main-content) - [English](https://support.favrit.com/setting-up-your-nets-terminal-2) - [Norwegian Bokmål](https://support.favrit.com/nb/setting-up-your-nets-terminal-2-0) English Show submenu for translations [![Favrit logo](https://support.favrit.com/hs-fs/hubfs/Favrit_Logo_Positive_RGB-Aug-01-2022-01-35-58-31-PM.png?height=40&name=Favrit_Logo_Positive_RGB-Aug-01-2022-01-35-58-31-PM.png)](https://support.favrit.com?hsLang=en) Open main navigation Close main navigation - - [English](https://support.favrit.com/setting-up-your-nets-terminal-2) - [Norwegian Bokmål](https://support.favrit.com/nb/setting-up-your-nets-terminal-2-0) English Show submenu for translations - [Contact Favrit Support](https://support.ordr.no/contact-ordr#) [Contact Favrit Support](https://support.ordr.no/contact-ordr#) Favrit Support - There are no suggestions because the search field is empty. 1. [Support](https://support.favrit.com/?hsLang=en) 2. [Payment terminals](https://support.favrit.com/payment-terminals?hsLang=en) May 27, 2026 # Setting up your Nets terminal ## Configure, customize, and troubleshoot your NETS payment terminal for Cloud@Connect. Covers Ethernet and GPRS connections. **[SET UP](https://support.favrit.com/setting-up-your-nets-terminal-2#SETUP) [TIP](https://support.favrit.com/setting-up-your-nets-terminal-2#TIP) [SIM](https://support.favrit.com/setting-up-your-nets-terminal-2#SIM) [Troubleshoot](https://support.favrit.com/setting-up-your-nets-terminal-2#Troubleshoot)** --- **SET UP Prerequisites** - The terminal must be powered on - A Merchant Card is required to access the parameter menu - Decide in advance whether the terminal will use Ethernet or GPRS --- --- **Step 1 — Open the parameter menu** 1. Swipe the Merchant Card on the right side of the terminal 2. Press **6** – Parameter → **1** – Change → **2** – Communication 3. Set Comm. Type to **Ethernet** or **GPRS** 4. Press the yellow key to return to the previous menu --- **Step 2 — Configure ECR settings** Press **3** to open the ECR menu and enter the following values: | Parameter | Value | Note | | --- | --- | --- | | Comm. type | Ethernet or GPRS | Must match comm. type from step 1 | | ECR/TLS | Yes | | | ECR IP address | 3.33.230.243 | | | ECR IP port | 6001 | | --- **Step 3 — Restart and verify** After completing setup, the terminal will restart automatically. When setup is successful, the terminal will show a **stable green ECR indicator** shortly after startup — confirming it is ready for Cloud@Connect.   --- **TIP** *Applies to NETS Desk/3500 and Move/3500 terminals.* 1. Swipe the Merchant Card on the right side of the terminal 2. Press **6** – Parameter → **1** – Change → **1** – Function 3. Scroll down using the arrow keys until you find **Tips** 4. Select your preferred tip option: - **No** – Tips are disabled - **Total amount** – The customer enters the desired total amount including tip - **Predefined** – Offers preset options: 20%, 15%, 10%, 5%, No tip, Other amount 5. Press the **green button** to confirm. The terminal prints a small receipt confirming the change. 6. Press the **red button twice** to exit the menu 7. The terminal restarts automatically. New tip settings are active after reboot. --- **SIM** Not applicable for NETS terminals. --- **TROUBLESHOOT** **Terminal not connecting (no green ECR indicator)** - *Comm. type mismatch* — Verify that the Comm. type in the ECR menu matches the one selected in the Communication menu. Both must be either Ethernet or GPRS. - *Wrong IP address or port* — Re-enter the ECR IP address (3.33.230.243) and port (6001) carefully. A single digit error will prevent connection. - *ECR/TLS not set to Yes* — Confirm that ECR/TLS is set to Yes. If set to No, the terminal cannot establish a secure connection. - *Network issue* — Check that the Ethernet cable is properly connected, or that GPRS has coverage. Restart the terminal after verifying the network. **Tips not appearing on terminal** - *Tips may be set to No* — Follow the Tips guide to check the current setting. Select Predefined or Total amount and confirm with the green button. - *Terminal did not restart after change* — Changes only take effect after the terminal restarts. 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