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How do I set up comments, confirmation messages and SMS texts for guests?

The User communication page in Admin controls three things guests see when they order: a comment field at checkout, a message on the confirmation page, and the SMS they get when their order is ready.

To find it, go to Admin > Service Settings > User communication.

Let guests add a comment to their order

Turn this on to add a comment field to the checkout page. Guests can use it for special requests, allergies or delivery information.

  1. Under Show comment field on checkout page, switch on Activate.
  2. Click Save.

comment

Show a message on the confirmation page

Use this to show a short message to guests after they order, for example to warn about longer wait times during busy periods.

  1. Under Text to customer after ordering, switch on Activate.
  2. Write your message in the Text field.
  3. Click Save.

Remember to turn the message off again when it no longer applies.

confirmation

Customize the SMS sent when an order is ready

Under Text for SMS notification messages, write the text guests get when their order is ready, then click Save. You can use different variables to personalize the message, like using the guests name.

sms

Message length and cost

One SMS holds up to 160 characters. Longer messages are split into two SMS messages, and you pay for both. Variables are replaced with real text when the message is sent, so the message can end up longer than the character count under the text field shows. If you're unsure, contact support@favrit.com.