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Using the cash drawer (cash sales, refunds and float)

Use this guide to take cash payments, give cash refunds, and manage your cash drawer day to day.

Before you start: 

  • Your cash drawer must be connected. If it isn't set up yet, follow Set up cash drawer first.

  • The Cash payment option must also be enabled in Admin → Service Settings → ePOS.

  • For end-of-day counting and banking, see Daily settlement cash drawer.

In this guide

Where to find the cash drawer controls

All manual cash drawer actions live in one place:

Hardware → select your cash drawer 

From here you can make a deposit, withdraw cash, register a tip, refund a guest (as backup only), or open the drawer with no sale (nullinnslag).

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Your opening float (start of day)

On your reports the opening float appears as Inngående vekselkasse. This value is the cash carried over from the previous day (utgående vekselkasse), not the amount you deposit in the morning (see the examples below).

To make sure you have cash to give as change, use Deposit to add cash to the drawer at the start of the day — unless there was enough carried over from yesterday.

At the start of each day:

Go to Hardware → Cash drawer → Deposit and enter your starting amount.

At the end of each day:

Use Withdraw to take cash out of the drawer. What you do here determines the next day's opening float. Here is a simple example without any sales:

  • If you Withdraw at close (e.g. Deposit 1,000 kr at open, Withdraw 1,000 kr at close) → the next day's Inngående vekselkasse is 0.
  • If you don't Withdraw at close (e.g. Deposit 1,000 kr at open, no Withdraw) → the next day's Inngående vekselkasse is 1,000 kr (it carries over in the drawer).

The key rule:
Always use Deposit and Withdraw whenever cash goes into or out of the drawer. If you don't, the reports won't match the cash on hand.

Common mistakes:

  • Removing cash at close but never registering the Withdraw, so the system still expects it to be there.
  • Adding starting cash without using Deposit, so there's more cash in the drawer than the count expects.

For the full walkthrough of how the float feeds into the end-of-day count, see Daily settlement cash drawer.

Cash sale

  1. Add items to the cart.
  2. Press "Pay now with cash". Don't see the cash button?
  3. The cash drawer opens and a confirmation view appears on screen.
    • This screen gives you the option to add a tip.
    • While the cash drawer is open, you cannot start another sale.
  4. Close the cash drawer and press "Refresh" to close the confirmation view.

 

Cash refund

  1. Go to Admin.
  2. Find the relevant order and press "Info".
  3. Press "Refund order" or "Partial refund".
  4. The cash drawer opens automatically.
  5. Close the cash drawer when the refund is complete.

If the drawer doesn't open during a refund, use the Refund guest action (Hardware → cash drawer → Refund guest) as a backup.

Important:

  • Refund from the Hardware tab is not linked to the order.

  • Refunding from both the Hardware tab and from Admin will register the refund twice in your reports.

 

End of day: settlement

At the end of the day, count the drawer, withdraw excess cash, and bank it. The full step-by-step (X-report, Net Cash Sales vs. Net Amount in Drawer, withdrawal, deposit bag) is here: Daily settlement cash drawer.

Troubleshooting

The "Cash" button is missing in ePOS

  1. Check that the Cash option is enabled as a payment method in Admin → Service Settings → ePOS.
  2. Check the cash drawer is connected: Hardware tab — it should show a green status.
  3. If it's disconnected, delete the device and reconnect following Set up cash drawer.

The cash drawer won't open

  1. Open it manually from Hardware → cash drawer → Open to test.
  2. (mPOP cash drawers only) Check the receipt paper — an empty or jammed roll can stop the drawer from opening. Replace the roll and try again.
  3. If your cash drawer is connected through a printer, check the printer connection — see Set up cash drawer and Why isn't my printer printing?.

"Request timed out", "Cover open", or the drawer keeps disconnecting

  1. Make sure the printer cover is fully closed and paper is loaded correctly.
  2. Check that the cables are properly connected — between the cash drawer and the printer, and between the printer and the iPad. A loose or worn cable is a common cause of repeated disconnects, so try a replacement cable if the problem persists.
  3. If your cash drawer is connected through a printer, check the printer setup — there may be an issue with the printer itself. See Why isn't my printer printing?.
  4. Delete the device in Hardware, and set up the cash drawer again — see Set up cash drawer.
  5. If the problem keeps coming back, contact Favrit Support — the cable or drawer may need replacing.