In this article
- Enabling Open Bill
- What's the difference between an Open Bill and a table on direct sale?
- Creating and adding to an Open Bill
- Viewing your open bills
- Making corrections on a bill
- Paying an Open Bill
- Using Open Bill for takeaway orders
- Closing or removing a table that's stuck in Open Bills
- How open bills affect your reports
- If Open Bill won't load or a table is locked
- Unibill: letting guests manage their own open bill
Enabling Open Bill
Open Bill is not switched on by default. If you don't see the Open Bill tab in ePOS, the feature needs to be enabled for your location.
Contact your Customer Success Manager or Favrit Support and ask to have Open Bill in ePOS enabled.
What's the difference between an Open Bill and a table on direct sale?
Both let you tie an order to a table, but they behave differently at payment:
| Table on direct sale | You enter a table number for delivery but take payment straight away, so the sale closes immediately and nothing stays open. |
| Open Bill | The order is sent to the kitchen or bar but payment is left open, so the table stays in your open bills where you can keep adding items and settle at the end. |
Creating and adding to an Open Bill
There are two ways to add items to an open bill.
From the cart
In the cart, tap Select table. To start a new tab, choose Open Table (Pay later). To add to a tab that's already open, select the table from the list below.
From the Open Bill tab
In the list view, tap Open table at the top to start a new tab, or select an existing table from the list below and tap Order. If you've set up a table map, you can select any table and tap Order.
Viewing your open bills
Open Open bills from the top menu to see every tab currently open. Tap a table to view the full bill, order more, make corrections, take payment, or invite the guest to order or pay.
Under Paid last 12h you'll find bills settled within the last 12 hours, where you can view the orders and email or print a receipt.
Making corrections on a bill
To remove an item added by mistake, tap the product on the bill and select Discard. For more on how discarding works, see Handling discarded products and orders.
If the product should also be registered as waste, go to the Menu tab, add the product to the cart, tap the three dots in the top right, and select Wastage.
Paying an Open Bill
Select the table from Open bills and choose to pay. You can settle the full amount, split it, or settle to invoice.
Invoice must pay the full bill.
Invoice can only be used to pay a bill in full — it can't be part of a split payment. This means you can't split a bill and then settle the remaining part to invoice.
If a guest needs to pay part of a bill by invoice, move the products that should be paid by invoice to another table, and pay that table by invoice.
Splitting the bill
You can split a bill by amount, by item, or between different payment methods (for example part cash, part card). Splitting must be done from an Open Bill, and paying by cash requires a device connected to a cash drawer.
Using Open Bill for takeaway orders
Open Bill is useful for phone and takeaway orders where the guest pays on pickup. Create a new open bill and give it a name or number you'll recognise (for example the guest's name), add the items, and settle the bill when the guest collects and pays.
Closing or removing a table that's stuck in Open Bills
Sometimes a table stays in Open Bills with a remaining amount even though the guest has paid. In most cases you can fix this yourself with the Bill correction function:
- Open the table and tap Correction next to "Add discount".
- Choose a reason (usually Close table).
- Check the amount and tap Confirm.
The button is available to users with full or admin access, on tables where at least one payment has been registered. For tables with no payments, use Discard instead.
You'll need to contact Support in two cases: when the table shows "ongoing payment" and blocks the correction screen, or when a payment was registered on the wrong order reference. For the full step-by-step guide, see Closing a stuck open bill.
How open bills affect your reports
An open bill counts as a sale when the order is placed, but the payment isn't registered until you settle the table. If tables are left open at the end of a settlement period, the unsettled amount appears as a credit balance on your Z-report (shown as "Change in Credit Balance"). Closing your open tables at the end of each day keeps this balance at zero. For more, see the User Guide for Z-Report.
If Open Bill won't load or a table is locked
If Open Bills shows a blank/white screen, doesn't load, or a table appears locked and won't let you add items or pay:
- Close and reopen the ePOS app.
- Update the ePOS app to the latest version.
- Restart the iPad if it's still not responding.
If the problem continues, contact Favrit Support with the location, table number and order reference so we can investigate.
Unibill: letting guests manage their own open bill
Unibill lets guests and staff share one open bill in real time. Staff start and manage the table as usual, while guests add their own orders and pay from their phones — so you'll never miss another order again.
Unibill is an additional license — if you'd like to add it, contact your Customer Success Manager or Favrit Support.
Inviting a guest to a Unibill
There are a few ways to get a guest onto the bill:
- Let guests join themselves — with Guests can start a Unibill enabled, guests can scan the QR code and open a bill on their own.
- Invite from ePOS by phone number — send the guest an invitation to their phone number so they can open the bill on their own device.
- Invite from ePOS with a QR code — print a QR code the guest can scan to join the bill.
You can manage restrictions in a Unibill
- Require phone verification on first order — One Guest (recommended) or All guests.
- Guests can start a Unibill
- Guests can add orders to Unibill
- Guests can pay Unibill
