Create a gift card type
Add the gift card to your menu
Sell Gift Cards
Accept a gift card as payment
Find and manage sold gift cards
Gift Cards in reports
External Gift Cards
Troubleshooting
Create a gift card type
- Go to Admin → Service Settings → Gift Cards.
- Select + New gift card type.
- Enter a name and choose which locations can sell and accept the gift card.
- Select Create gift card type.
Add the gift card to your menu
1. Add an account to the tax group.
A gift card tax group is created automatically with your first gift card type. Go to Menu → Tax groups and add an account. Gift cards are sold with 0% VAT.
2. Add the Gift card to a Menu
Select a section, select Add existing product, and choose your gift card. If the gift card doesn't show up in ePOS, it is usually because this step is missing.
3. Turn on the payment method
Go to Admin → Service Settings → ePOS and turn on Favrit gift card in Direct Sales and Open Bill.
Payment methods can be turned off on individual devices. If the gift card is missing on one iPad, open ePOS on that device, tap the menu in the top-right corner, go to Payment methods, and check that Favrit gift card is on.
4. Set up the accounting integration
In Admin → Accounting integrations, set an account for the Favrit gift card payment method. This way, both selling and redeeming a gift card are posted correctly. If you don't have an accounting integration, skip this step.
Sell Gift Cards
In ePOS
- Select the gift card in ePOS and enter its value.
- Enter the customer's phone number.
- Take payment as usual.
The customer will receive an SMS with a link to the gift card, and can then forward it by email. Read more about how the guest receives the gift card below.
Several gift cards at once
You can sell several gift cards to the same customer in one order. The customer receives one link with a list of all the gift cards, and can forward each one individually.
Gift cards on invoice
You can sell one or more gift cards on invoice the same way as any other sale. Add the gift cards to the order and choose Invoice as the payment method. The gift cards are added as products on the invoice.
The gift cards are sent when the order is registered as paid by invoice. If the order is on an open bill, the guest gets the gift cards when you close the bill.
Giving away a gift card from your venue
If you give a gift card away, for example as a prize or to make up for a bad experience, sell it in ePOS and use Representation as the payment method.
Online
Share a link on your website or social media to let people buy gift cards online.
Go to Admin → Service Settings → Gift Cards, select the gift card type, and copy the link.
When guests buy online, the gift card is sent by email. They can send it directly to the recipient or to themselves. They won't receive an SMS with a link, as they do when buying through ePOS.
Physical gift cards
Favrit doesn't offer physical gift cards that can be read by a card terminal. If you want to give guests something physical, you can write the gift card code on your own custom-made card or activate 'Print ticket for gift card sales' as described below.
Print a gift card ticket
In Admin → Service Settings → ePOS, you can enable printing of a gift card ticket. It will include the gift card code, value, and where and when it is valid.
How the guest receives the gift card
The guest will receive an SMS (ePOS purchase) or an email (online purchase) with a link to the gift card. From there, they can forward it by email to whoever they want.
If for some reason the guest didn't receive it, you can resend it in Admin → Service Settings → Gift Cards. Select the gift card type and find the sold gift card.
Accept a gift card as payment
- In ePOS, select Favrit gift card as the payment method.
- Enter the gift card code. You'll see the balance and the expiry date.
- Complete the payment.
Gift cards can only be redeemed in ePOS. Guests can't use a Favrit gift card when paying online or with QR ordering.
When the bill is higher than the balance
Direct Sales
Split payment isn't available in Direct Sales yet. If the gift card balance is lower than the bill, you'll see the message "Gift card balance is less than amount for this payment" and can't complete the payment with the gift card. Move the order to an Open Bill instead.
Open Bill
On an Open Bill, you can split the payment: use the gift card for part of the bill and take the rest by card, cash, or another method.
Find and manage sold gift cards
Go to Admin → Service Settings → Gift Cards and select the gift card type. From here, you can search for sold gift cards, see their balance and history, resend them, change the expiry date, and block them.
You can search by the gift card code (for example F-XXXXX) or the purchase reference.
Resend a gift card
If a guest hasn't received their gift card, check the following first:
- Spam or junk folder. This is the most common cause.
- Wrong email address or phone number. If the details were typed incorrectly, block and replace the gift card.
- If the gift card was bought online. Resending only sends the gift card by email, not by SMS.
To resend, find the gift card and select Resend.
Extend the expiry date
Open the gift card and change the expiry date. You need access to all the locations included in the gift card type to do this.
Block and replace a gift card
Find the gift card and choose whether to block it, or block and replace it.
If you replace it, enter the phone number again and a new gift card is sent to that number. This is useful if you think the gift card was sent to the wrong phone number.
This also applies to gift cards bought online. The replacement is only sent by SMS to the phone number you enter, not by email.
Blocking or replacing a gift card doesn't register a new gift card sale.
Refund a gift card
When a gift card is sold by mistake or for the wrong amount
Gift card sales can't be refunded in Favrit. Block the gift card so it can't be used, and credit the sale manually in your accounting.
When a payment was made with a gift card
When you refund the order, the gift card amount is refunded back to the gift card. If the payment was made with both a gift card and another card, you need to refund the full payment.
Change which locations accept the gift card
You can add more locations to an existing gift card type, but you can't remove locations. This makes sure guests can still use gift cards they have already bought at every location where they were valid.
If a location has closed and should no longer accept the gift card, contact Support to have it removed.
Gift cards in reports
The gift card report
Go to Admin → Service Settings → Gift Cards, select the gift card type, and download the report. Each row shows where the gift cards were sold (ISSUE), where they were used (WITHDRAW), the number of transactions, and the total amount.
The report covers all gift card transactions from the first one until the day you download the report. Your outstanding gift card balance is the sum of all ISSUE totals minus all WITHDRAW totals at the time you download the report.
Gift cards across multiple locations
A gift card type can be sold and redeemed at several locations. The gift card report is the same no matter which location you download it from, and shows where each card was sold and used.
Each location is responsible for settling amounts owed between locations, for example between stalls in a food hall.
Example: A gift card type has three locations selected: A La Carte Gourmet, Wizarding World and Puzzles.
- A La Carte Gourmet has sold gift cards for a total of 750 NOK. Gift cards have been used for payment there for a total of 200 NOK.
- Puzzles has accepted gift cards as payment for a total of 1 000 NOK. No gift cards have been sold there.
- Wizarding World has sold gift cards for a total of 7 500 NOK. Gift cards have been used for payment there for a total of 90 NOK.
This report can be downloaded from all three locations, since all three are selected in the gift card type.
Gift cards in the Settlement report
When a gift card is sold
The sale is registered as a product sale in the gift card tax group. Any commission is shown in the GC-Commission column for the payment method used to buy the gift card, for example "ADYEN/Card - Visa".
When a gift card is used as payment
The payment appears as the payment method "UNINTEGRATED/Favrit gift card".
The Settlement report also has a separate tab for gift cards that shows the quantity, gross amount and net amount of gift card sales in the selected period.
Documentation for your accountant
Because the gift card report can't be downloaded for a past date, we recommend downloading it at the end of each accounting year. The outstanding balance at that time is your gift card liability for the annual accounts.
If you're unsure how to book gift cards, for example sold but unused gift cards, please ask your accountant. Favrit can't advise on how to post entries in your accounts.
External gift cards
If you accept gift cards from another provider, such as iGive, Givn, or a local town gift card, these are registered in ePOS as a separate external gift card payment method.
Favrit doesn't process these payments. They appear as unintegrated payments in your reports, and you settle them with the provider.
Import gift cards
If you're switching to Favrit and have gift cards from your previous system, contact Support about importing them.
Troubleshooting
The gift card isn't showing in ePOS
- Check that the gift card has been added to a menu section (see step 2 under Add the gift card to your menu).
- Check that your location is included in the gift card type.
- Check that Favrit gift card is turned on as a payment method, both in Admin and on the device.
The "Pay" or "Complete purchase" button stays grey
- Check the code. Make sure you've entered the gift card code and not the purchase reference, and that there are no typos.
- Check whether the card has been replaced. If the gift card has been resent or reissued, the old code no longer works. Search for the card in Admin to find the active one.
- Check the expiry date and balance. Expired cards can't be used. If the balance is lower than the bill, see When the bill is higher than the balance.
- Check that the location is added to the gift card type. Make sure the location where you're taking payment is one of the locations added when the gift card type was created.